New Initiative Launched by the IFB and HMRC
8th March 2018
The IFB, the voice of UK family business, has launched a new initiative with HMRC to help HMRC enhance its understanding of mid-sized family businesses. The new working group aims to support HMRC’s ambition to make compliance easier for mid-sized businesses, and develop ways to improve how they serve them.
The group will be chaired by Fiona Graham, IFB External Affairs and Policy Director and Jo Begg-McBrearty, Customer Insight Lead in HMRC’s Wealthy and Mid-sized Business Compliance Directorate. The group will include representatives from family businesses, in order to understand what it is like to be managing a business in the 21st century. If you are interested in joining the group, please contact Fiona Graham.
We are keen to hear from businesses about the tax compliance challenges they face, particularly during your annual business cycle and at times of significant growth. We want you to help us identify opportunities for making compliance easier so that we can develop strategies to improve HMRCs customer service towards you. And we want to understand where you go to find out more about tax and reliefs so that we can find ways to improve the flow of information to you.
Welcoming the news IFB’s Fiona Graham said “We know that family businesses are ambitious to grow and continue to build on their strong legacy of success. But many face administrative burdens, or lack the support they need to realise their ambitions.
“We’re pleased to be working with HMRC on this important initiative to help HMRC improve it’s understanding of family firms, and serve their needs better. It’s an important step in improving the business support environment, that will enable family firms to grow, innovate and make the decisions which will see them continuing to thrive for generations to come.”
Jo Begg-McBrearty, HMRC Co-Chair of the working group, hailed the new initiative saying ”One of the pillars of HMRC’s compliance approach is the promotion of good compliance as early as possible by helping customers understand their obligations, designing systems and processes using improved customer insight; and helping customers to get it right first time so that they don’t go on to become non-compliant.
“It is against this backdrop that this collaboration with the Institute for Family Business will enable us to improve our customer insight of mid-sized businesses. We see this as an important step towards being able to tailor our customer services towards the behaviours, capabilities, needs and levels of risk in this particular customer group.
“We want to be able to better place ourselves in our customers shoes so that we can identify opportunities to make compliance easier for businesses such as yours.”
The first meeting of the working group will take place in mid-April. Contact Fiona Graham to find out more about taking part.